Terms and Conditions
Terms and Conditions: It is very important that you read these and ask if you have any questions
Policies & Procedures: It is your responsibility to read our Policies and Procedures‐ we work very hard to keep them accurate & relevant‐ they are available on our website (www.stclaires.co.uk ), on display in the Parents’ Folder in Club (that also contains lots of other information for you) or you can request a copy be emailed to you. We can make these available in different languages. Changes to policy will be communicated via our newsletters with your invoice so please make sure you read them.
Clothes, toys, etc. St Claire’s cannot accept responsibility to lost, damaged or broken items belonging to you or your child. We recommend that children change out of uniform and don’t wear best clothes to Club and that your child brings the appropriate warm clothes, water proofs, wellies, sunhats, sunscreen, a change of clothes. We discourage bringing toys to Club.
Last collection is at 5.55 in term times and 5.30 in the holidays (unless you book the late collection)‐ if you collect after this there is an additional charge of £5 per 15 minutes. We have to call the Social Services Childcare Duty Officer to collect your child if we haven’t heard from you by 6.30.
Undisclosed information: If there is any information regarding your child’s medical or behavioural needs which has not been declared and affects the well‐being of other children in the setting, St Claire’s are within their rights to refuse to provide care for your child immediately. If at any time your child becomes a danger to themselves or others we may call you to collect your child. We will always work with you to try and help, but the well‐being of the group is paramount.
The Outdoors & Risk: We believe in healthy, balanced, natural childcare. We play outdoors in all (well, most!) weathers and encourage children to take age appropriate risks. We supervise, advise and allow children to learn how to assess and manage risk themselves. Our children climb low level trees, play in shallow rivers and swing on rope swings‐ particularly in the holidays. If you are uncomfortable with this or would like to discuss it further please call or pop into the office (866 Christchurch Road) or speak to your setting Manager.
Payments must be made by the 10th of the month, or weekly two weeks in advance by arrangement. If you foresee any difficulties with payments, we are happy to make a payment plan- this must be done by writing to firstname.lastname@example.org and ensuring agreed payments reach us in advance. Drop in payments are due upon booking. Failing to keep up with payments puts your child’s place at risk of cancellation. Payments can be made over the phone, on line, by Standing Order, by childcare vouchers, cheques or cash. Please keep your receipts. Any Tax Credit/ bursary forms etc that you need us to complete may take a few weeks so allow plenty of time and make sure the fees are being paid in the meantime. Payments that remain outstanding on the 11th of the month will have 10% added to cover our costs in chasing this payment and your child’s place may be at risk. Holiday Club bookings must always be paid in advance‐ we cannot accept ‘drop‐ins’ without prior payment.
When you book your child in you are committing to pay for those sessions, until you give us one months notice to leave, whether or not your child attends. We offer free trial sessions so you can try us before you book regular sessions. We only offer refunds in the unlikely event that we are unable to provide care for your child- this excludes snow days and other school closures on a case by case basis. In such cases we may be able to provide care at other sites if required. Holiday sessions must be paid for once booked whether or not your child attends.